Traffic stops setting the pace
A launch, an outage or a Monday morning triples the inbox. The agent answers at the same speed on the tenth message as on the first, so the backlog never gets a chance to build.
Every customer conversation, run from one desk
Respondo works the front line of your support inbox. It answers what your help content already covers, shows the sources behind each reply, and puts a person on anything that needs judgment.
See how it works
Support stops being a queue you dig out of
The work does not disappear, it just changes shape. Repetitive questions get resolved as they arrive; your team spends the day on the conversations where being human is the point.
Nobody reads a thread from scratch
When a case moves to a teammate it carries the full history, a written summary and the customer's details. The person picking it up starts from what happened, not from the archive.
Nothing sits without a name on it
Routing rules decide which team or teammate owns each escalation, and every conversation keeps a visible owner and status until it is genuinely closed.
Grounded
You can check the work
Answers are assembled from your documentation, help center and past resolved conversations, and every reply lists what it used with a confidence score. Nothing is invented to fill a gap.
Below a confidence threshold the agent does not guess. It hands the conversation to a person and says why.
Questions worth asking first
Where do the answers come from?
From your own material: help center articles, documentation, uploaded files and conversations your team has already resolved. Connect a source and the agent keeps up with it as the content changes, so an updated article changes the answer.
What happens with the cases it should not touch?
Refund disputes, angry customers, security questions and anything with low confidence are escalated instead of answered. You set the rules for what always goes to a person, and the whole thread is passed along with a summary.
Which channels does it cover?
Email, the chat widget on your site, WhatsApp, Telegram and Instagram, all in one inbox with a single history per customer. A conversation that starts in chat and continues over email stays one conversation.
How long does the setup take?
Point it at a knowledge source, connect one channel and review the first drafts. Most teams have the agent answering the same day and widen its scope from there, rather than running a migration project first.
Next step
Put the routine on autopilot, keep your team on the rest
Pricing, integrations, security details and a full product tour live on the main site.
Take the product tour
Talk to us
Not sure it fits your desk? Write with the shape of your queue and we will tell you straight whether it does.